Privacy & Cookie Policy

1. Data Controller

This privacy policy has been prepared by Cimcime Park (Soft Play Turkey), the data controller responsible for the processing of your personal data within the scope of the Personal Data Protection Law No. 6698 (KVKK) and the EU General Data Protection Regulation (GDPR).

2. Personal Data We Collect

We collect personal data you voluntarily provide through our contact form and data automatically collected via cookies:

a) Data You Provide

• Full name / Company name
• Phone number
• Email address
• City / Country
• Space dimensions (width, length, height)
• Your message content

b) Automatically Collected Data

• IP address (anonymized by Cloudflare)
• Browser type and language
• Pages visited and time spent
• Referring website

3. Purpose and Legal Basis of Data Processing

• Responding to your quote requests and inquiries
• Improving the quality of our website and services
• Anonymous analysis of site traffic (Google Analytics)
• Ensuring the security of the website (Cloudflare)
• Fulfilling legal obligations

Legal Basis

Your personal data is processed based on one or more of the following legal grounds:

• Your explicit consent (e.g. accepting cookies, submitting the contact form)
• Contractual necessity — to respond to your service or quote request
• Legitimate interest — to improve our services, detect fraud, and ensure security
• Legal obligation — to comply with applicable laws and regulations

4. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Specific retention periods are as follows:

• Contact form data (name, phone, email, message): Stored until you request deletion
• Analytics data (Google Analytics): 14 months (Google's default retention period)
• Cookie preferences: 1 year from the date you set your preference

After the retention period expires, your data is automatically deleted or anonymized.

5. Cookie Policy

Cookies are small text files stored on your device by your browser. We use cookies on our website for security and analytics purposes.

How to Manage Cookies

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect website functionality. You can also change your preference using the cookie banner that appears on your first visit.

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

6. Data Sharing

Your personal data is not sold to third parties. Data may only be shared with the following service providers strictly for the purposes stated above:

• Google (Analytics): Anonymous site traffic statistics
• Cloudflare: Website security and performance (CDN)
• Firebase (Google Cloud): Secure storage of contact form submissions

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal data. Our website uses SSL/TLS encryption, Cloudflare DDoS protection, and Firebase Security Rules to prevent unauthorized access.

8. Your Rights

Under KVKK Article 11 and GDPR, you have the following rights regarding your personal data:

• The right to know whether your personal data is being processed
• The right to request information about the processing
• The right to know the purpose of data processing
• The right to know the third parties to whom your data is transferred
• The right to request rectification of incomplete or incorrect data
• The right to request deletion or destruction of your data

To exercise any of these rights, please contact us at the email address below:

📧 info@softplayturkey.com

9. Changes to This Policy

We reserve the right to update this privacy and cookie policy at any time. Any changes will be published on this page with the updated date. We recommend that you review this page periodically.